MCW Privacy Policy: Seven Principles That Guide How We Treat Your Data
Most privacy notices are written for lawyers. This one is written for players. Instead of a long list of clauses, our Privacy Policy is organised around seven simple principles that shape every decision we make about your personal information.
Each principle of this Privacy Policy explains what we do, why we do it and what it means for you. If you still have questions after reading, our support team is always happy to explain further.
Principle One: Collect Only What Is Needed
We ask for information only when a specific feature or legal duty requires it. Registration needs your name, date of birth, phone number, email and currency. Verification may need an identity document. Payments need the wallet you choose to use.
We do not ask for details we have no use for, and we review our forms regularly to remove anything unnecessary. This is the foundation of the whole Privacy Policy.
Information Created as You Play
Your activity also creates data, such as login times, device type, games played, bets, deposits and withdrawals. These records keep your balance accurate and allow us to settle every game correctly.
Small files called cookies remember your language choice and keep you signed in. You can manage optional cookies through your browser settings at any time.
Principle Two: Every Use Has a Clear Purpose
Each piece of information is tied to a reason: running your account, processing payments, settling bets, providing support, preventing fraud or meeting legal obligations.
Our Privacy Policy rules out surprises: your details serve the account you opened and nothing unrelated, and they are never traded or sold to outside companies.
Looking Out for Your Wellbeing
Activity patterns can sometimes show that play is becoming difficult to manage, for example rapidly rising deposits or very long sessions late at night. In those cases, we may contact you with information about limits and breaks.
This is done to protect you, not to encourage more play.
Messages You Choose
Marketing messages about offers and new games are sent only with your consent, and you can switch them off in your settings whenever you like.
Essential messages, such as security alerts, payment confirmations or updates to this Privacy Policy, are always sent because they relate directly to your account.
Principle Three: Strong Security by Default
All traffic between your device and our platform is encrypted. Passwords are stored in a one-way hashed form that nobody can read, including our own staff.
Access to personal data inside the company is restricted to staff whose roles require it, and every access is logged and monitored.
Payments Handled by Specialists
Mobile wallet transfers via bKash, Nagad and Rocket travel through licensed payment specialists. Your wallet PIN never reaches our systems at any point.
Payouts are sent only to accounts registered in your own name, which protects your funds even if someone else learns your password.
Your Part in Staying Safe
Use a unique password, never share one-time codes and log out on shared devices. If you notice unfamiliar activity, change your password and contact support immediately.
Our Privacy Policy works best as a partnership between us and you.
Principle Four: Share as Little as Possible
Outside parties see a sliver of your data only when a task cannot happen without them. A payment processor needs the amount and wallet, an identity checker needs your document, a game studio needs the round result and an authority may need records when the law demands them.
The Privacy Policy binds each of these partners too: they must guard what they receive just as carefully as we do and may not reuse it for their own purposes.
Principle Five: Keep Data Only as Long as Necessary
Records of your play and payments stay with us while the account is open, then for whatever extra period the law sets, which tends to be measured in years. That window lets us answer disputes or official enquiries.
When records are no longer needed, they are deleted or anonymised so they can no longer identify you.
Principle Six: You Stay in Control
You are entitled to see what we hold about you, to have errors fixed and, wherever the law permits, to have information erased. Turning off promotional messages is always possible, and the Privacy Policy guarantees you can do it without affecting your account.
Requests are handled through live chat or email. For your protection, we confirm your identity before sharing or changing any details.
Protecting Young People
Nobody under eighteen may open an account. If we discover that a young person has slipped through, the account is shut down at once and their details handled with extra care under this Privacy Policy.
Parents can add extra protection with parental controls on shared devices.
Principle Seven: Be Open About Changes
We review this Privacy Policy regularly and update it whenever our services or legal obligations change. The current version is always available on this page.
Significant changes are announced when you log in, giving you time to read them before continuing to play.
Talk to Us
If any part of how your data is handled is unclear, the support team at MCW is available around the clock to explain. We would always rather answer a question than leave you uncertain.
Thank you for trusting MCW with your information. Protecting it is a responsibility we take seriously every single day.